What is technical support job in IT?
Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer’s accounts or company software infrastructure.
How do I become an IT tech support?
To become a technical support specialist, you need a bachelor’s degree in computer science or a related field, though some jobs may only require an associate degree with on-the-job training and certification. You should study computer systems and software to work in this career.
What are the qualifications for IT jobs?
Other bachelor’s degrees that are widely accepted by hiring companies include Bachelor in Computer Applications (BCA) and Bachelor of Science (BS) in Computer Engineering. You can also pursue Master’s degrees, such as M. Tech., MCA, and M.Sc. in Computers, and Master’s in Systems Management.
What are technical support responsibilities?
Typical Technical Support responsibilities include: Installation & configuration of a company’s computer hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Logging the queries of customers and employees. Analysis of call logs in order to discover any underlying issues or trends.
What are the duties of a technical support specialist?
Duties. Individuals working as technical specialists are responsible for analyzing and designing solutions to networking issues, providing technical support to other departments, as well as troubleshooting, diagnosing and solving issues with both hardware and software.
What is the role of technical support?
Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer’s accounts or company software infrastructure. Technical Support will also support computer software integration by diagnosing and troubleshooting common problems.
What can tech support do for You?
Technical support services usually provide users with help in solving some common problems rather than providing training on how to use the product. Technical support is usually delivered over telephone, via email, over chat (IM) or using special software or software extensions that the user can employ to directly contact tech support.